pagerduty-mcp-server

PagerDuty's official MCP Server

PagerDuty's local MCP (Model Context Protocol) server which provides tools to interact with your PagerDuty account, allowing you to manage incidents, services, schedules, and more directly from your MCP-enabled client.

Prerequisites

• asdf-vm installed.

• uv installed globally.

• A PagerDuty User API Token. To obtain a PagerDuty User API Token, follow these steps:

  1. Navigate to User Settings. Click on your user profile icon, then select My Profile and then User Settings.
  2. In your user settings, locate the API Access section.
  3. Click the Create API User Token button and follow the prompts to generate a new token.
  4. Copy the generated token and store it securely. You will need this token to configure the MCP server.

  Use of the PagerDuty User API Token is subject to the PagerDuty Developer Agreement.

Using with MCP Clients

VS Code Integration

You can configure this MCP server directly within Visual Studio Code's settings.json file, allowing VS Code to manage the server lifecycle.

1. Open VS Code settings (File > Preferences > Settings, or Cmd+, on Mac, or Ctrl+, on Windows/Linux).

2. Search for "mcp" and ensure "Mcp: Enabled" is checked under Features > Chat.

3. Click "Edit in settings.json" under "Mcp > Discovery: Servers".

4. Add the following configuration:

   {
       "mcp": {
           "inputs": [
               {
                   "type": "promptString",
                   "id": "pagerduty-api-key",
                   "description": "PagerDuty API Key",
                   "password": true
               }
           ],
           "servers": {
               "pagerduty-mcp": { 
                   "type": "stdio",
                   "command": "uvx",
                   "args": [
                       "pagerduty-mcp",
                       "--enable-write-tools"
                       // This flag enables write operations on the MCP Server enabling you to creating incidents, schedule overrides and much more
                   ],
                   "env": {
                       "PAGERDUTY_USER_API_KEY": "${input:pagerduty-api-key}",
                       "PAGERDUTY_API_HOST": "https://api.pagerduty.com"
                       // If your PagerDuty account is located in EU update your API host to https://api.eu.pagerduty.com
                   }
               }
           }
       }
   }
   

Trying it in VS Code Chat (Agent)

1. Ensure MCP is enabled in VS Code settings (Features > Chat > "Mcp: Enabled").
2. Configure the server as described above.
3. Open the Chat view in VS Code (View > Chat).
4. Make sure Agent mode is selected. In the Chat view, you can enable or disable specific tools by clicking the 🛠️ icon.
5. Enter a command such as Show me the latest incident to interact with your PagerDuty account through the MCP server.
6. You can start, stop, and manage your MCP servers using the command palette (Cmd+Shift+P/Ctrl+Shift+P) and searching for MCP: List Servers. Ensure the server is running before sending commands. You can also try to restart the server if you encounter any issues.

Claude Desktop Integration

You can configure this MCP server to work with Claude Desktop by adding it to Claude's configuration file.

1. Locate your Claude Desktop configuration file:

   • macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
   • Windows: %APPDATA%\Claude\claude_desktop_config.json

2. Create or edit the configuration file and add the following configuration:

   {
     "mcpServers": {
       "pagerduty-mcp": {
         "command": "uvx",
         "args": [
           "pagerduty-mcp",
           "--enable-write-tools"
         ],
         "env": {
           "PAGERDUTY_USER_API_KEY": "your-pagerduty-api-key-here",
           "PAGERDUTY_API_HOST": "https://api.pagerduty.com"
         }
       }
     }
   }
   

3. Replace the placeholder values:

   • Replace /path/to/your/mcp-server-directory with the full path to the directory where you cloned the MCP server (e.g., /Users/yourname/code/pagerduty-mcp)
   • Replace your-pagerduty-api-key-here with your actual PagerDuty User API Token
   • If your PagerDuty account is located in the EU, update the API host to https://api.eu.pagerduty.com

4. Restart Claude Desktop completely for the changes to take effect.

5. Test the integration by starting a conversation with Claude and asking something like "Show me my latest PagerDuty incidents" to verify the MCP server is working.

   Security Note: Unlike VS Code's secure input prompts, Claude Desktop requires you to store your API key directly in the configuration file. Ensure this file has appropriate permissions (readable only by your user account) and consider the security implications of storing credentials in plain text.

Set up locally

1. Clone the repository

2. Install asdf plugins

   asdf plugin add python
   asdf plugin add nodejs https://github.com/asdf-vm/asdf-nodejs.git
   asdf plugin add uv
   

3. Install tool versions using asdf:

   asdf install
   

4. Create a virtual environment and install dependencies using uv (now that asdf has set the correct Python and uv versions):

   uv sync
   

5. Ensure uv is available globally.

   The MCP server can be run from different places so you need uv to be available globally. To do so, follow the official documentation.

   Tip: You may need to restart your terminal and/or VS Code for the changes to take effect.

6. Run it locally

   To run your cloned PagerDuty MCP Server you need to update your configuration to use uv instead of uvx.

   "pagerduty-mcp": { 
       "type": "stdio",
       "command": "uv",
       "args": [
           "run",
           "--directory",
           "/path/to/your/mcp-server-directory",
           // Replace with the full path to the directory where you cloned the MCP server, e.g. "/Users/yourname/code/mcp-server",     
           "python",
           "-m",
           "pagerduty_mcp",
           "--enable-write-tools"
           // This flag enables write operations on the MCP Server enabling you to creating incidents, schedule overrides and much more
       ],
       "env": {
           "PAGERDUTY_USER_API_KEY": "${input:pagerduty-api-key}",
           "PAGERDUTY_API_HOST": "https://api.pagerduty.com"
           // If your PagerDuty account is located in EU update your API host to https://api.eu.pagerduty.com
       }
   }
   

Available Tools and Resources

This section describes the tools provided by the PagerDuty MCP server. They are categorized based on whether they only read data or can modify data in your PagerDuty account.

Important: By default, the MCP server only exposes read-only tools. To enable tools that can modify your PagerDuty account (write-mode tools), you must explicitly start the server with the --enable-write-tools flag. This helps prevent accidental changes to your PagerDuty data.

Tool	Area	Description	Read-only
list_escalation_policies	Escalation Policy	Lists escalation policies	✅
get_escalation_policy	Escalation Policy	Retrieves a specific escalation policy	✅
add_note_to_incident	Incidents	Adds note to an incident	❌
add_responders	Incidents	Adds responders to an incident	❌
create_incident	Incidents	Creates a new incident	❌
get_incident	Incidents	Retrieves a specific incident	✅
list_incidents	Incidents	Lists incidents	✅
manage_incidents	Incidents	Updates status, urgency, assignment, or escalation level	❌
add_team_member	Teams	Adds a user to a team with a specific role	❌
create_team	Teams	Creates a new team	❌
delete_team	Teams	Deletes a team	❌
get_team	Teams	Retrieves a specific team	✅
list_team_members	Teams	Lists members of a team	✅
list_teams	Teams	Lists teams	✅
remove_team_member	Teams	Removes a user from a team	❌
update_team	Teams	Updates an existing team	❌
get_user_data	Users	Gets the current user's data	✅
list_users	Users	Lists users in the PagerDuty account	✅
list_oncalls	On-call	Lists on-call schedules	✅
create_schedule_override	Schedules	Creates an override for a schedule	❌
get_schedule	Schedules	Retrieves a specific schedule	✅
list_schedule_users	Schedules	Lists users in a schedule	✅
list_schedules	Schedules	Lists schedules	✅
create_service	Services	Creates a new service	❌
get_service	Services	Retrieves a specific service	✅
list_services	Services	Lists services	✅
update_service	Services	Updates an existing service	❌

Support

PagerDuty's MCP server is an open-source project, and as such, we offer only community-based support. If assistance is required, please open an issue in GitHub or PagerDuty's community forum.

Contributing

If you are interested in contributing to this project, please refer to our Contributing Guidelines.