mcp-Dynamics365-Customer-Service

mcp-Dynamics365-Customer-Service

This project now includes a server built with the
Model Context Protocol Python SDK.
It acts as an intermediary between Copilot Studio and Dynamics 365 Customer Service.

Requirements

• Python 3.10+
• The dependencies listed in requirements.txt

Installation

pip install -r requirements.txt

Running the server

The project exposes both the original FastAPI implementation and an MCP server
using the Python SDK.

FastAPI

uvicorn mcp_server.main:app --reload

The API will be available at http://localhost:8000.

MCP Server

mcp run mcp_server/mcp_server.py

Endpoints

• POST /incident/create
• POST /incident/status
• POST /incident/update

The server uses placeholder implementations for authentication and Dynamics 365 interaction. Configure environment variables in a .env file when implementing real authentication.